Refund policy

Return & Refund Policy

At Isha Hypermarket, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order. To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories, and proof of purchase.

Items that cannot be returned include opened or used beauty and personal care products, perishable groceries, fresh fruits and vegetables, dairy products, frozen foods, customized or personalized items, gift cards, clearance items, and products damaged due to misuse or improper handling.

If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 48 hours of delivery with clear photos or videos. Once verified, we will arrange a replacement or refund at no additional cost.

After receiving and inspecting the returned product, approved refunds will be processed within 5–10 business days using the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds will be made through bank transfer or another mutually agreed payment method.

Orders may be cancelled before they are dispatched. Once an order has been shipped or is out for delivery, it cannot be cancelled.

If the return is due to our mistake, such as sending the wrong, damaged, or defective item, we will cover the return shipping cost. For all other approved returns, the customer may be responsible for the return shipping charges. Original shipping charges are non-refundable unless the return is caused by our error.

All returned products are inspected before a refund or replacement is approved. Returns that do not meet the above conditions may be declined.

For any questions regarding returns or refunds, please contact us:

Isha Hypermarket
Phone: 0333-5813720
Email: ishahypermarket.us@gmail.com
Location: Peshawar, Khyber Pakhtunkhwa, Pakistan

We aim to respond to all customer inquiries within 24 hours.